Application
This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Prepare to lead workplace relationships | 1.1 Identify work team objectives according to organisational strategy 1.2 Collect and analyse information for the achievement of work task 1.3 Share ideas and information with relevant internal and external stakeholders according to work task 1.4 Develop strategy for completion of work task in collaboration with work team |
2. Lead workplace relationships | 2.1 Identify and implement methods to facilitate collaboration to complete work task 2.2 Support colleagues experiencing difficulties fulfilling work requirements 2.3 Manage conflict constructively within the organisation’s processes and parameters of own role 2.4 Communicate work progress to relevant internal and external stakeholders |
3. Review leadership | 3.1 Seek feedback on relationship management for work task from relevant stakeholders 3.2 Analyse feedback on relationship management 3.3 Evaluate personal performance in leading workplace relationships 3.4 Identify areas of improvement for leading workplace relationships future work tasks |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
lead effective workplace relationships on at least four occasions with different individuals or groups.
In the course of the above, the candidate must:
access and analyse information required to achieve planned outcomes
collaborate with work team to develop and implement a work task strategy
apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements
monitor and communicate work progress to relevant internal and external stakeholders
seek and review feedback to improve workplace leadership.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
considerations for communicating information including audience cultural and social diversity
consultation processes including internal and external sources of consultees
impacts of relationships, cultural and social environment, in supporting or hindering the achievement of planned outcomes
techniques for developing positive work relationships and building trust and confidence in a team, including:
interpersonal styles
communications
consultation
cultural and social sensitivity
networking
impact of legislation and organisational policies on workplace relationships
techniques for communicating information and ideas to a range of stakeholders
common methods to resolve workplace conflict
common methods to manage poor work performance
common methods to monitor, analyse and improve work relationships.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
legislation, regulations, standards and codes relevant to performance evidence
workplace documentation and resources
interaction with others.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Reading | Collects, analyses and evaluates textual information from a range of resources to inform improvement strategies |
Oral Communication | Selects or adjusts communication style to maintain effectiveness of interaction and build and maintain engagement consistent with organisational requirements |
Initiative and enterprise | Identifies and follows legislative and organisational requirements relevant to own role |
Teamwork | Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders Adapts personal communication style to build trust and positive working relationships and to show respect for the opinions, values and particular needs of others Plays a lead role in situations requiring effective collaboration, demonstrating conflict resolution skills and ability to engage and motivate others |
Planning and organising | Plans and implements activities and processes to manage and review work performance Systematically gathers and analyses all relevant information to formulate and evaluate possible solutions to difficulties |
Sectors
Social Competence – Leadership